Lesson 3: DIAGNOSIS

Diagnosis

By: Kathy Chang

Diagnosis is a process of assessing the functioning of the organization, department, group or job to discover the sources of problems and areas for improvement. It is also a process of understanding how the organization is currently functioning and it provides the information necessary to design change interventions. The process should be between the organizational members and the consultant to collect valid information, scrutinize it and to form conclusion for action planning and intervention.

Problems in Diagnosi

· Client trust

· Client participation

· Client bias

· Consultant bias

· Data-handling bias

· Top management bias

· Jump to cause

I was to able to make some research about data collection. It is better to have a case history of the organization before observational data collection. The case history should cover the followings:

• Identification data
• Historical data
• Structural data
• Organizational functioning
• Attitudes and relationship
• Analysis and conclusion

http://www.isical.ac.in/~ddroy/odiag.html
I